Common Ground
  • 07-Apr-2020 to Until Filled (EST)
  • Oakland Assessment and Crisis Intervention Service (OACIS)
  • Pontiac, MI, USA
  • $16.75-$17.43
  • Hourly
  • Contingent


Works as a team lead in de-escalation strategies and is a "first responder" in potentially acute and emergency scenarios within a community crisis center setting that serves all members in the community through support, coaching, and solution planning. Provides and maintains a supportive, hopeful, empathic, and engaging environment for individuals/families seeking help with crises. As a member of a multidisciplinary team, provides recovery coaching to people that result in diverting people from inpatient hospitalization and communicating the message of hope and the possibility of recovery and healing.



  • Contribute to a welcoming atmosphere
  • Use Recovery Coaching and the Recovery Pathways to maximize the opportunity to create recovery partnerships and a recovery environment
  • Utilize recovery principles while comforting people in crisis: Hope, Choice, Empowerment, Recovery environment, Meaning and Purpose by sharing his or her personal recovery story, how recovery goals can be respectfully met and how a belief in self is maintained
  • Assist with fulfilling basic needs such as food, clothing, arrange for shelter, bathing, etc. as needed
  • Initiate recovery partnerships through providing peer support
  • Contribute to keeping the environment clean and comfortable for people served as well as co-workers
  • Partner to complete guest registration to the Center
  • Be present during registration process to ensure safe transition
  • Facilitate introductions to staff and provide a tour of the facility
  • Assist people with gaining coping skills and recovery tools
  • Assure guests have necessary items for personal hygiene and comfort
  • Contact and involve participant's support system
  • Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization
  • Conduct on-going observation of guests for the purpose of reporting any significant changes in personality and/or demeanor
  • Conduct regular Safety checks, removing any hazardous objects and record and report findings as designated
  • Contribute and participate in continuous Quality Improvement initiatives
  • Respond to critical situations that may require restrictive interventions as directed by Nursing personnel and/or Shift Supervisor
  • Serve as a representative of the organization, act as a positive role model towards all interactions (internal/ external stakeholders and people we serve) without judgment
  • Provide accurate and timely documentation in the Electronic Health Record
  • Assist with maintaining inventory of supplies
  • Document relevant and required information and services provided in the identified service record (electronic or otherwise) assuring continuity of care as a tool for communication with other team members
  • Maintain and observe all HIPAA regulations that apply
  • Provide timely, quality and accurate documentation in accordance with program standards
  • Adhere to established Quality Improvement Indicators
  • Participate in training and orientation of new staff and interns
  • Complete and sign all necessary documentation before end of each shift
  • Perform other duties as assigned



  • Valid state of Michigan driver's license and clean driving record
  • 2+ year experience working with people with disabilities
  • High school diploma or GED



  • Excellent customer service skills
  • Excellent communication skills, both written and verbal
  • Knowledge of current behavioral management and de-escalation techniques
  • Knowledge of and ability to use basic intervention skills
  • Knowledge of mental health recovery
  • Knowledge of ethical behavior and business practices to ensure that own behavior and behavior of others is consistent with these standards and aligns with the values of the organization
  • Skilled in assessing situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interest of the program and Common Ground
  • Skilled in providing assistance in a concise, informative manner, keeping a positive, courteous tone and appropriate non-verbal communication and effective listening
  • Maintain accurate community resources for education, information and referrals appropriate to guests needs
  • Proficient in MS Office Word, Excel, Outlook
  • Ability to apply trauma informed principles and values with knowledge, decisions, and treatment of all people served
  • Ability to relate to diverse populations which includes a variety of age, sex, economic and educational background
  • Ability to work independently and apply critical thinking/decision making skills
  • Ability to work with a multi-disciplinary team successfully
  • Ability to deal with volatile situations in a safe, calm, and caring manner
  • Ability to participate as a team member to provide a safe recovery environment
  • Ability to interact effectively within the context of the cultural beliefs, behaviors, language and needs
  • Ability to foster personal and environmental wellness by taking care of self and maintaining environmental wellness by reporting infection and on the job injuries
  • Ability to assess emergency situations, notify supervisor of actual or potential challenges, exercise judgment in stressful conditions and respond calmly and quickly
  • Display teamwork during emergencies
  • Understand, and respond to the needs of the internal and external customers to meet or exceed their expectations within the organizational parameters
  • Ability to provide a safe and nurturing environment with an emphasis on respect, diversity, acceptance and compassion
  • Ability to influence and improve operations which are not under direct control
  • Demonstrated ability to work positively with co-workers and consumers



  • Must be able to push or pull up to 250 pounds, lift up to 50 pounds and carry up to 25 pounds
  • Pre-placement physical clearance
  • TB clearance upon hire and annually thereafter
  • Successful completion of a background check
  • May have contact with people who are agitated and confused mitigated by de-escalation training
  • Participate in regular additional physical training exercises related to NAPPI and/or conflict resolution, etc.
  • May be required to work various shifts
  • The work environment may subject staff to behavioral and medical problems that could be physically hazardous
  • Some local travel may be required
  • Local travel required and use of personal vehicle during work hours
  • Adhere to Common Ground policy on confidentiality
Full Job Description
Common Ground
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