Common Ground
  • 13-Jan-2020 (EST)
  • Oakland Assessment and Crisis Intervention Service (OACIS)
  • Pontiac, MI, USA
  • 13.84-15.71
  • Hourly
  • Part Time

Paid Time Off, Life Insurance

Works as a team member in a community crisis center setting that serves all members in the community through support, coaching, and solution planning. Provides and maintains a supportive, hopeful, empathic, and engaging environment for individuals/families seeking help with crises. As a member of a multidisciplinary team, provides recovery coaching to people that result in diverting people from inpatient hospitalization and communicating the message of hope and the possibility of recovery and healing.

• Contribute to a welcoming atmosphere
• Uses Recovery Coaching and the Recovery Pathways to maximize the opportunity to create recovery partnerships and a recovery environment
• Utilize recovery principles while comforting people in crisis: Hope, Choice, Empowerment, Recovery environment, Meaning and Purpose
• Provide strength-based trauma informed crisis intervention, crisis planning, and safety planning as an alternative to inpatient hospital
• Assists with fulfilling basic needs such as food, clothing, arrange for shelter, bathing, etc. as needed
• Facilitates recovery skills groups, as needed
• Provide back up to the Crisis Resource & Helpline during times of high need
• Provide back up to the OACIS Welcoming Specialist
• Contributes to keeping the environment clean and comfortable for people served as well as co-workers
• Arrange or provides transportation to a safe place
• Complete and sign documentation before end of shift
• Assist people with gaining coping skills and recovery tools
• Provide accurate and timely documentation in the Electronic Health Record
• Assist with maintaining inventory of supplies
• OACIS Only: Able to complete Crisis Contact, Registration, Contact Notes, and Recovery Tools with children/families and adults
• Perform other duties as assigned


• High school diploma or GED
• Certified Peer Support Specialist
• Valid driver's license and clean driving record
• 1+ year experience working with people with disabilities

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Ability to apply trauma informed principles and values with knowledge, decisions, and treatment of all people served.
• Expertise with all populations or engages supervisor and/or co-workers to utilize their expertise with a specific populations
• Ability to relate to a diverse populations which includes a variety of age, sex, economic and educational background
• Ability to work independently and apply critical thinking/decision making skills.
• Able to work with a multi-disciplinary team successfully
• Knowledge of current behavioral management and de-escalation techniques
• Ability to deal with volatile situations in a safe, calm, and caring manner
• Knowledge of and ability to use basic intervention skills
• Proficiency in MS Office – Word, Excel, Outlook
• Demonstrated ability to work positively with co-workers and consumers
• Knowledge of mental health recovery
• Basic computer skills

• All electronic or hard copy documents are signed prior to end of shift
• Attitude and actions are aligned with the organizational mission and values
• Promotes a team environment
• Focuses on the strengths and needs of the person/families served
• Works in a recovery oriented and supportive environment framework
• Complete Service Activity Logs in accordance with departmental standards
• Adhere to established Quality Improvement Indicators
• Participate in training and orientation of new staff and interns
• The work environment may subject staff to behavioral and medical problems that could be physically hazardous
• Some local travel may be required
• Local travel required and use of personal vehicle during work hours
• Must be willing to transport persons served using personal or agency vehicles
• Adheres to Common Ground policy on confidentiality.

Full Job Description
Common Ground
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
  • Facebook Twitter LinkedIn Email
logo Get Help Get Involved Resources Donate About Us Blog English