Common Ground
  • 31-Jan-2020 (EST)
  • Victim Assistance
  • Pontiac, MI, USA
  • 16.17 - 18.20
  • Hourly
  • Full Time

Cafeteria style benefit structure, including medical, dental, vision, life, long and short-term disability. Generous paid leave time.


The Victim Advocate is an at-will position that reports to the Victim Assistance Program Manager. This position will be dedicated to providing 24-hour emergency crisis intervention and advocacy for victims of crime. The Victim Advocate will perform follow-up and short-term crisis intervention and advocacy for crime victims. This position is responsible for coordinating program evaluations. The Victim Advocate will act as the liaison with relevant police departments, prosecutor's office, community and agency organizations.



  • Provide direct service to crime victims and their families, including but not limited to: Short-term crisis intervention, including telephone and face-to-face contact
  • Providing information and assistance completing referrals
  • Assistance with filing claims with the Compensation Board; Support and advocacy during criminal investigation
  • Emergency advocacy at hospitals and police departments as well as support and advocacy during prosecution including courtroom accompaniment
  • Provide death notification and immediate crisis intervention services to survivors of homicide victims
  • Provide immediate workplace violence crisis intervention services to individuals and/or families, community organizations, businesses, governmental units, schools, and other public/private groups
  • Provide juror debriefings, post-verdict, and work to educate Judges on the services available
  • Facilitate support groups
  • Comply with attendance and punctuality policies, as well as all other Common Ground policies and procedures



  • Develop and maintain positive liaison relationships with law enforcement agencies, hospitals and relevant community organizations, as well as interagency relationships, where appropriate
  • Develop and conduct all relevant training for volunteers and staff
  • Develop and conduct all relevant training for community public safety, hospitals and legal/judicial system employees
  • Provide ongoing coordination of Victim Assistance Program Volunteer Advocates
  • Develop and maintain community awareness
  • Assist in the collection and reporting of victim-related statistical data and program evaluation, as required
  • Perform other job-related duties as assigned







  • Common Ground's programs and services
  • Crisis services and community support systems
  • Recovery Oriented Systems of Care
  • Trauma-informed care in behavioral healthcare



  • Utilize basic intervention skills
  • Type, enter data, file and operate office equipment efficiently
  • Interact well with departmental staff, individuals being served and vendors
  • Demonstrate proficiency in relevant software and applications (i.e. Microsoft Word, Excel, PowerPoint and Outlook)



  • Advocate for victims, which includes research of all relevant resources
  • Relate to a diverse population which includes a variety of age, economic and educational backgrounds
  • Understand and follow verbal and written instructions
  • Communicate effectively, both verbally and in writing
  • Apply the dynamics of the crisis intervention model and engage in problem solving process
  • Work independently and apply critical thinking and decision-making skills
  • Establish and maintain effective working relationships with others
  • Demonstrate organizational skills with strong attention to detail
  • Work in a multi-disciplinary environment and manage evolving needs
  • Consistently exercise superior customer service skills with both team members and individuals being served



  • Bachelor's Degree in a Human Services or related field, or an equivalent combination of education, training, and experience is required
  • Minimum of two (2) years' experience working in victim services or crisis intervention/mental health services
  • Bi-lingual a plus (Spanish, Arabic, or American Sign Language)




Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


Environmental Working Requirements:

Work is done in both an office environment with exposure to computer screens and extended periods of sitting, as well as in a clinical environment; Assignments may require work to be done on an individual basis or in teams with members at various staffing levels. The work environment is that of a crisis center and may subject staff to behavioral and medical events that could be physically hazardous.


Other Requirements:

Valid Michigan Driver's license; the ability to work various shifts and irregular hours; 24-hour emergency response.

Full Job Description
Common Ground
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