Common Ground
  • 21-Jun-2022 to Until Filled (EST)
  • MiCAL
  • Pontiac, MI, USA
  • $30-$33
  • Hourly
  • Full-time and Part-time

For full time: Medical, Dental, Vision, 16% Fringe Dollars, LTD, STD, Life Insurance, etc.

Common Ground's statewide crisis hotline, MiCAL (Michigan Integrated Crisis & Access Line) is HIRING REMOTE SUPERVISORS!

Shift Premiums for Afternoon/Overnight & Weekend Shifts

Extremely generous PTO


The ideal MiCAL Shift Supervisor is a Michigan licensed mental health professional with leadership experience who works fully remote leading a team of crisis responders. If you are self-disciplined to work from home and wish to utilize your clinical expertise to lead a group of dynamic and compassionate crisis hotline workers, we invite you to apply!

All new MiCAL Shift Supervisors will participate in a virtual 96-hour Crisis Intervention Training program to ensure they are set up for success in the role.

Day in the Life

  • Oversee daily MiCAL operation, all MiCAL Crisis Specialists, and MiCAL Service Coordinators on shift
  • Monitor calls, chats and/or texts of a varying crisis nature
  • Ensure call handling and time compliance
  • Verify all documentation is complete and accurate
  • Provide accurate and available resources for the Crisis Specialists as needed
  • Work closely with community resources
  • Develop the plan of care in collaboration with the individual/family and other community members (if appropriate)
  • Provide support to Crisis Specialists and Service Coordinators as needed

For your hard work

  • Opportunity for professional growth and advancement
  • Employer paid training
  • Generous Paid Time Off
  • Employer sponsored benefit and wellness plans
  • Competitive Wages
  • Shift premiums

What you need to apply

  • Permanent year-round Michigan residency
  • Master's degree in a Human Services field
  • Professional licensure in the State of Michigan
  • Minimum 3 years of experience in Crisis Services
  • Minimum 1 year of leadership experience
  • Experience with persons with co-occurring mental illness and substance use disorder
  • Standard met for Mental Health Professional and Child Mental Health Professional
  • At-home high speed internet on a private network
  • A private, HIPAA compliant, dedicated office space

Common Ground is a community-crisis organization that has been in existence for over 50 years. Our purpose: helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance abuse, human trafficking, mental illness and more.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.

Find out more at

Full Job Description
Common Ground
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