Common Ground
  • 28-Jun-2022 to Until Filled (EST)
  • Administration
  • Bloomfield Hills, MI, USA
  • Full Time

Medical, dental, vision, life insurance, short and long-term disability, generous paid time off, and more!


FULL-TIME HYBRID REMOTE


Common Ground is a community-crisis organization that has been in existence for over 50 years. Our purpose: helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance abuse, human trafficking, mental illness and more.


SUMMARY:

The Training Manager is an at-will position that reports to the Chief Experience Officer. This position will be responsible for facilitating or overseeing facilitation of training, evaluating and revising training plans and materials, and managing training vendor relationships in order to foster a skilled, competent and trained workforce and furthering our purpose - helping people move from crisis to hope. This position will work closely with program leadership, clinical leadership, and employees to ensure course content is relevant and effectively presented to staff. The Training Manager must maintain expert level competency with the learning management system, provide staff support on its use, and run and monitor reports. Although Common Ground's technical trainers do not report into this position, strong collaboration is a must. Please note that this is a hybrid position - Training Manager is welcome to be in the office every day, but every day in the office isn't mandatory; 1-3 days per week in the office is expected as some work, training facilitation and meetings may require periodic in office work times.

ESSENTIAL JOB FUNCTIONS:

  • Translate organizational priorities into effective learning solutions. Identity and implement innovative learning solutions in support of those priorities.
  • Develop, implement, and monitor training programs within Common Ground. Ensure training requirements are known, monitored, and communicated, including CPR/First Aid and Welle Training.
  • Work with leaders to identify and prioritize training needs and partner on the development of training plans which are based on evidence-based practices and trauma-informed care.
  • Provide logistical support, course development, delivery, evaluation, and cost management. Content delivery/facilitation will be split between vendors and the Training Manager.
  • Evaluate the needs of the organization and identify performance gaps and training solutions
  • Administer learning management system and develop plans, track/report learning and respond to user inquires.
  • Prepare and monitor training budget.
  • Build and promote a continuing education training program and leadership development program.
  • Effectively manage projects and timelines to ensure timely delivery of training content.
  • Manage and evaluate training vendor performance and improvements.
  • Assist in planning both short and long-term strategic training objectives
  • Stay current on industry best practices, trends, and technology regarding learning solutions.

RELATED JOB FUNCTIONS:

  • Partner with Chief Experience Office and HR Director on new training initiatives.
  • Partner with HR colleagues with orientation and onboarding.
  • Analyze data related to learning solutions and outcomes.
  • Identify opportunities for continuous improvements.
  • Perform other job-related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor's Degree - preferably in a related field
  • Experienced in launching or guiding learning/training programs (3+ years preferred)
  • Prior experience with instructional design and training methods (highly preferred)
  • Project management throughout the entire project lifecycle
  • Experienced in overseeing vendor delivery (highly preferred)
  • Experienced with working with a LMS
  • Certified in CPR, First Aid and/or Welle Training is a plus.

SUPERVISION: Supervision of training vendors and independent contractors.

KNOWLEDGE OF:

  • Solid background of training experience and knowledge of adult learning
  • Learning Management Systems
  • Common Ground's programs and services (preferred)

SKILL TO:

  • Process, results, and detail oriented; strong analytical and organizational skills are a must
  • Demonstrated ability to manage multiple projects/tasks simultaneously and to react to shifting priorities to satisfy employee and business needs
  • Exercise exceptional initiative, judgement, and customer service focus
  • Demonstrate analytical skills, organization, and attention to detail
  • Demonstrate intermediate proficiency in relevant software and applications (i.e. Microsoft Word, Excel, PowerPoint, Teams and Outlook)

ABILITY TO:

  • Relate to a diverse population which includes a variety of age, economic and educational backgrounds
  • Understand the organization, cultural dynamics, and strategy through building and maintaining relationships with managers and peers.
  • Make effective decisions and work independently
  • Train and motivate team members
  • Communicate effectively, both verbally and in writing
  • Interpret and communicate policies and procedures
  • Effectively handle multiple projects simultaneously
  • Demonstrate customer service focus, with the ability to relate and interact with all levels of the agency and vendors

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.


Find out more at https://commongroundhelps.org


Full Job Description
Common Ground
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