Common Ground
  • 30-Aug-2022 to Until Filled (EST)
  • All For Oxford
  • MI, USA
  • per hour
  • Hourly
  • Part Time

Part Time: Generous time off, life insurance policy, and Premium membership to the CALM app.


The All for Oxford program Receptionist is an at-will position that reports to the Director of All for Oxford. This position will warmly welcome each guest or caller to the All for Oxford Resiliency Center. The Receptionist will work as a team member in the resiliency center setting that serves all members in the Oxford community. This position will provide and maintain a supportive, flexible, hopeful, empathic, and engaging environment for individuals/families seeking help with healing. The Receptionist will provide support in the administration operations of the program.


  • Initiate prompt, courteous delivery of service by engaging guests upon arrival
  • Welcome visitors upon entering the Resiliency Center and help to ensure an overall pleasant visitor experience
  • Cultivate a welcoming atmosphere that emphasizes trauma informed and victim-centered delivery of service
  • Help to manage the physical location of the Resiliency Center to provide a comfortable place for visitors to congregate or seek services
  • Serve as the point of reference for visitors who need assistance or information and be attentive to their questions
  • Answer phone calls and appropriately direct individual inquiries
  • Respond to complaints and seek the appropriate resolution
  • Participate in crisis intervention training and provide an empathic "listening ear," as needed
  • Assess visitor's needs and provide them with personalized solutions for self-directed wellness activities or classes offered by the Resiliency Center and/or others across the community
  • Create fillable forms upon request
  • Complete special projects as assigned by management
  • Comply with attendance and punctuality, as well as all other Common Ground policies and procedures


  • Continuously manage a clean and comfortable environment for people served as well as co-workers
  • Actively support and participate in continuous intra-departmental and agency-wide quality improvement processes
  • Ensure adherence to Resiliency Center core values of compassion, acceptance, integrity, growth, and collaboration within both staff culture and program development
  • Perform other job-related duties as assigned




  • Trauma-informed care
  • And understanding of the impact of traumatic events on individuals and community
  • Routine clerical operations
  • Confidentiality Policies and Procedures
  • Crisis Intervention skills, which will be provided upon hire by Common Ground


  • Be comfortable with people during times in which they may exhibit emotional distress
  • Type, enter data, file efficiently and operate office equipment efficiently
  • Demonstrate excellent communication skills, both written and verbal
  • Interact positively with departmental staff and individuals being served
  • Resolve guest conflict in a friendly, helpful manner
  • Demonstrate excellent customer service skills
  • Demonstrate proficiency in relevant software and applications (i.e. Microsoft Word, Excel, PowerPoint, and Outlook)


  • Understand and follow verbal and written instructions
  • Communicate effectively, both verbally and in writing
  • Manage volatile situations in a safe, calm, and caring manner
  • Apply the dynamics of the crisis intervention model and engage in problem solving process
  • Demonstrate organizational skills with strong attention to detail
  • Consistently exercise superior customer service skills with both team members and individuals being served
  • Relate to a diverse population which includes a variety of age, sex, economic and educational background


  • High School Diploma or GED
  • Experience working in a community-based setting, preferred
  • Bi-lingual (Spanish, Arabic, or American Sign Language), preferred


Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

Environmental Working Requirements:

Work is done in an office environment with exposure to computer screens. The work environment is that of a resiliency center and may subject staff to behavioral events that could be emotionally fatiguing.

Other Requirements:

Personal qualities of integrity, credibility, and commitment to the mission and vision of Common Ground. Promote a team environment. Ability to work evenings, weekends, and holidays, as required.

The agency may in its sole discretion fill this position on a full-time, part-time, or contingent basis with the individual best fit to perform the essential functions of the job. The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification.

Employees in this title are subject to a background check and a pre-employment physical. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Common Ground is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Full Job Description
Common Ground
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