Common Ground
  • 31-Aug-2022 to Until Filled (EST)
  • Administration
  • Bloomfield Hills, MI, USA
  • 50000-60000 per year
  • Salary
  • Full Time

Full-Time: Company paid short and long-term disability, and life insurance as well as a Premium membership to the CALM app. Generous paid time off, 16% fringe benefit dollars to purchase cafeteria style benefits: medical, dental, vision, and more!


The Crisis and Advocacy (C & A) Operations Assistant is an at-will position that reports to the Chief Crisis Operations Officer (CCOO). This position will provide executive-level support to the Chief Crisis Operations Officer and will represent the CCOO internally and externally as needed. The C & A Operations Assistant also serves as a liaison to the Crisis and Advocacy department heads. This position will provide support services by working closely with the Crisis and Advocacy leadership to identify program needs, assist in problem solving, and lead process improvement projects. The C & A Operations Assistant will work independently on projects, from conception to completion, and will work under pressure at times managing a wide variety of activities and confidential matters with discretion. This position will plan, organize, manage, and perform a variety of business operations and specialized administrative activities including but not limited to coordinating requirements within contracts, handling information requests, managing projects, preparing presentations, scheduling, and data entry. The role requires exercising good judgment in a variety of situations, with strong written and verbal communication, administrative, organizational and people skills, and the ability to balance multiple priorities.


  • Thoroughly understand CCOO's schedule and diverse responsibilities, and consult on prioritization and scheduling as needed
  • Understand contracts and requirements under the Chief Crisis Operations Officer's departments
  • Complete projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress; problem-solving, and adjusting plans
  • Track and organize all communication and project deadlines between the Chief, funders, and applicable vendors
  • Design, compile, distribute and maintain internal program communication including the organization of Microsoft Teams channel files
  • Collaborate with the CCOO to problem-solve process-related issues
  • Oversee Crisis and Advocacy Scheduler
  • Interact with internal staff at all levels and external partners
  • Responsible for all correspondence and coordination of meetings involving the CCOO
  • Prepare and edit correspondence, communications, presentations, and other documents
  • Design and maintain databases that create efficiency and organization
  • Conduct research, collect, and analyze data to prepare reports and documents
  • Manage and maintain executive schedules, appointments, and travel arrangements
  • Arrange and coordinate meetings and events on behalf of the CCOO
  • Record, transcribe and distribute minutes of meetings
  • Monitor, screen, respond to, and distribute incoming communications
  • Answer and manage incoming calls
  • Represent the CCOO at community events and internal meetings
  • Complete all assigned internal and external written and verbal correspondence in a timely manner
  • Possess a working knowledge of Common Ground policies and procedures
  • Comply with all Common Ground policies and procedures


  • Enhance Common Ground's reputation by accepting ownership for accomplishing new and diverse requests; exploring opportunities to add value to job accomplishments
  • Update job knowledge by participating in educational opportunities; reading professional publications, maintaining personal networks, and participating in professional organizations
  • Broadly understand supply needs of C & A department and place orders as needed
  • Identify impact on existing Common Ground policies and procedures and coordinate necessary revisions
  • Perform other job-related duties as assigned

SUPERVISION: Crisis and Advocacy Scheduler



  • Complex clerical operations
  • Understanding of contracts, contract governance, and contractual language preferred
  • Common Ground's programs and services


  • Remain calm, professional, and helpful in all business interactions and maintain a high level of confidentiality
  • Prioritize and organize concurrent projects
  • Exercise initiative, adaptability, critical thinking, organizational and planning skills
  • Type, enter data, file efficiently and operate office equipment
  • Demonstrate proficiency in relevant software and applications (i.e., Microsoft Word, Excel, PowerPoint and Outlook)


  • Relate to a diverse population which includes a variety of ages, economic and educational backgrounds
  • Understand and follow verbal and written instructions
  • Communicate effectively, both verbally and in writing
  • Work in a multi-disciplinary environment and manage evolving needs
  • Work independently and in a team environment
  • Meet deadlines
  • Gather information, monitor, use judgement in making decisions


  • Bachelor's degree in business or relevant field strongly preferred with a minimum of 2 years' professional administrative support experience, including operations and project implementation
    • Associate degree with 5 years' experience in providing operational support
    • High School Diploma or GED with at least 10 years of experience in providing operational support


Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

Environmental Working Requirements:

This position requires the ability to work in an office environment with exposure to computer screens, working in teams and closely with all staffing levels. The work environment is that of a crisis center and may subject staff to behavioral and medical events that could be physically hazardous.

Other Requirements:

The agency may in its sole discretion fill this position on a full-time, part-time, or contingent basis with the individual best fit to perform the essential functions of the job. The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Employees in this title are subject to a background check and a pre-employment physical.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Common Ground is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Full Job Description
Common Ground
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